In many sectors, communications is significant for peers to collaborate and work more efficiently than they could by themselves. So, How schools can benefit from unified communications? Unified communications in particular has been increasingly adopted by a variety of sectors for its ability to combine multiple connection avenues into one platform for organizations to leverage. This capability allows businesses to better serve their audience and opens up additional opportunities for joint projects. Education is one vertical that has been incorporating UC on a steadily increasing basis, and the technology has already helped yield significant benefits for adopting institutions.
Enterprises have shown growing interest in UC products and the education sector has been increasingly implementing these solutions for better capabilities. IDG research revealed that 72 percent of education organizations were planning to invest in UC and it’s expected to be the fastest growing industry adopting the solutions over the next three years. Using unified communications solutions, organizations can realize advantages like faster response times, increased productivity and more flexibility for employees. These improvements will help develop everyday operations, boost staff satisfaction and provide a better learning environment for students. With more students bringing mobile devices to school, UC and mobility services must be able to accommodate this hardware and provide seamless access to school resources.
Bringing UC into the classroom
Unified communications products have been widely successful in a variety of industries, and is currently making a difference in education as well. For example, North Central Texas College staff struggled to communicate between their three campuses with an antiquated PBX system that was becoming increasingly difficult to fix. The institution also needed to support three separate voice platforms with their previous setup, which was increasing operating expenses. With ShoreTel’s virtual PBX, annual long distance charges were reduced by $35,000 and most maintenance could be done through the Web interface. These improvements helped significantly reduce costs and make communication more efficient.
“We liked ShoreTel’s overall system architecture and the ability to do remote management via a web interface,” network system administrator Steve Rigler said. “I can’t tell you how many times we wished for this level of remote visibility into one of the other campuses’ call systems.”
The education sector is quickly catching up with other industries by adopting technology that will help it be more efficient and continue to develop. ShoreTel’s unified communications solutions can provide organizations with numerous benefits and allow educators to meet their goals.